American Home Relocation
Reviews and Complaints
Dishonest, Unreliable, Unprofessional, Shady Business
- Lied about delivery
- Customer service
- All the lies
Preferred solution: Price reduction
Resolved: Horrible
Things were delivered within time span published on contract. Spoke with boss and things were resolved.
Not trustwothy
Preferred solution: Deliver product or service ordered
American Home Relocation has not contacted me to pick up items for move. Thsy have not responded to my phone calls or messages, and I have paid them some money already. Some of the phone numbers
- Customer service
Preferred solution: Deliver product or service ordered
Holding my things hostage and lied they weighed my things
Preferred solution: Deliver product or service ordered
Lost and damaged
- All the lies
Preferred solution: Find the tote that’s missing with all the camera equipment and other things and return it to me and pay for the damage to the mattress that was brand new that you guys moved
Moving Scam
- Lying and cheating and holding our belongings hostage
Preferred solution: Deliver product or service ordered
Horrific
Preferred solution: order my father a new recliner from rooms to go
Extortion and Damaged beyond belief
Would not deliver our furniture until I paid several hundred dollars more based on their assessment of my furniture being over the amount they originally quoted me. I had to pay or they would not unload the truck.
They said they would drive back to their warehouse and store it there for two weeks before they would attempt delivery again.
The agent I had to deal with became verbally abusive as well.
After paying, as they unloaded the furniture, there was so much damage it was unbelievable. When I tried to claim the damage through their "claim process" I was told that American Home Relocation is not covered by their claim service.
TRASH
NiGHTMARE
- Lied about delivery
- Fradulant
Preferred solution: Deliver product or service ordered
Nothing but lies
- All the lies
BEWARE! RESEARCH THIS COMPANY BEFORE SIGNING ON!
WARNING! Check OUT EVERYTHING about this company on as many sites as possible including mymovingreviews.com and the BBB Chicago area (F RATING and ALERT issued due to # of complaints).
This company is a long distance BROKER. Their website talks about “our” movers, etc., and has a photo of an AHR truck, which I don’t think exists (DOT states they have 1 TRUCK). Website claims they are based in GA, but they are incorporated in IL. Somehow affiliated with Moving Services Group LLC in GA - “customer service”, etc.
located there. Issues: 1. Doubled their quote after load picked up- claiming overload. Their paperwork indicated it was 9 lbs.
under - the driver who picked up the load also called me the next day with the weight. There was no way that the load weighed as much as claimed. Then demanded full payment before they would even schedule delivery (not remainder due ON delivery as the Binding Estimate we signed states). Had to complete and notarize 4 forms for them to accept my credit card.
2. No communication/liars: they are brokers (without a brokers license). They took my items to a warehouse in IL - never told me it was going into storage. I assumed when they (2 guys from GA) picked up the load in a small box truck (no identification on it), they were taking it to load onto a bigger truck going to AZ.
The delivery date was, as requested, 11/2-3. I was told up until that date, that items were in transit. On 11/2, while driving to AZ , I was first informed they did not receive payment and won't schedule until it is received. They later "discovered " payment was received but delivery won't be for another 7-21 business days from 11/2.
Rudest and most inept operation- no return messages/calls. I found out about the delivery date before they did! 3. Delivery: There was only one guy on the truck so my son had to help unload.
Missing 6 out of 24 boxes (and one was left behind at my house). AHR, or their cohorts out of GA, picked up the load on 10/20/18 and a third party, 495 Movers, delivered on 11/16/18. I informed Jerry Whaley (678-471-****) who is the Principal/Dispatcher- immediately that the boxes were missing. First told me all boxes were accounted for and loaded on truck.
After practically begging him to look in warehouse, he called back to say that he had them (5 or 6) and that we "HAVE HIS WORD" that he will get them to AZ, "no charge." We waited to hear from him but I had to contact him every time for any updates. He used excuses that he couldn't find a truck going to that part of AZ. Then, he couldn't find a truck going to AZ at all, although they claimed AZ is their most popular destination ( per emails with quote). To make a long story short (yes there is more), months passed and still no boxes.
In early January and 2 weeks later, I texted Whaley and told him to return them to me in OH. No response. We decided last week to go to Chicago (700 mi round trip) and get the boxes ourselves. He was all game for that!
We went to the warehouse on W48th Place in Chicago and got the 4 remaining boxes. He refused to reimburse us for our travel expenses or the cost to ship to AZ ourselves. AHR was formed in Oct.
2017 but the number of complaints far exceed what you would expect from a legitimate business! DOT and IL Atty General notified.
- Fradulant
- Customer service
- Lied about delivery
Preferred solution: Reimburse $1249 overcharge, expenses for trip to Chicago and cost to ship boxes to original destination.
My moving company for life.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE BE AWARE
Preferred solution: Deliver product or service ordered
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We have also gone through a nightmare with this company. You can file a complaint with the GBI at gbi.geogia.gov or calling 800-597-eight four seven seven. These people need to be closed down!